How long does it take for Qantas to answer?

How long does it take for Qantas to answer the phone

Qantas Airlines is a low-cost airline that is known for its amenities and services. They provide a unique travel experience to their passengers. Sometimes, you may face issues related to their services; in that case, you may like to contact their customer service. Do you wonder How long does it take for Qantas to answer? There are many channels through which you can connect to Qantas Airlines. Different sources of communication take different time. You can follow the given instructions to know the exact time that Qantas will take to answer your questions.

Different channels of communication

There are different channels of communication, and all take different times in terms of getting a response from the customer service. While call and chat take the shortest time, email and social media platforms take the longest time.

Time taken by Qantas Airlines to answer the phone

Normally the best way to connect to Qantas Airlines is by calling their customer service on the phone. Normally your time will be consumed in the following ways:

  • You have to use the IVR services to connect to the customer executive of Qantas Airlines. Here you get many options. You have to choose one, and then you will proceed. The entire process consumes around five minutes. 
  • Apart, the customer service of Qantas will also take time. They will put your call on hold. So here also you have to wait for another four to five minutes, which at times is frustrating. So overall, it will take around 10 minutes before you connect the customer service of Qantas Airlines.

Time taken by Qantas Airlines to respond to your chat

Live chat provides the quickest response to your queries. Here you get the system-generated mail, and that is the reason you get the quickest reply over here. You have to choose your issues among the already provided ones. You get assistance from artificial intelligence. Live chat normally takes minutes to respond to your queries. It responds through system-generated chats.

Time taken by Qantas Airlines to answer your email

Normally email takes the longest time. So if there is any urgency, you must use phone services and live chat. If you use email services, then the customer service takes around one to two weeks which is a very long time. Email services are considered the most professional way to deliver your message, but they take a long time.

Time taken by Qantas Airlines to respond on social media platforms

Social media provides an effective channel to raise your concern about the customer service of Qantas Airlines. They have a committed team of professionals that works continuously to resolve your issues. So do you wonder How long does it take for Qantas to answer? If you raise an issue on social media platforms, customer service will take 24 to 48 hours to resolve your queries.

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